If you would like to cancel your order, we ask you to contact the store where you made your purchase. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at What should I do if I want to cancel my order? If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you pay by card, Kathryns will confirm your order right away. If you cannot log in to pay, contact Klarna’s Customer Service here If you have received your goods and want to pay, either log in at or click the link from the email Klarna sent you regarding this order. You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Why have I not been offered Pay After Delivery?Īlthough Pay After Delivery is widely promoted it is not always universally available. All transactions take place via connections secured with the latest industry standard security protocols. No card details are transferred to or held by Kathryns. Payment information is processed securely by Klarna. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees. All information will be sent to your email address, including payment reminders and links to your online statements. For some orders you may need to provide your mobile number or date of birth, too. If you want to make a purchase with Klarna you need to provide your name, address and email address. What do I need to provide when I make a purchase? If you do not have your email to hand, you can contact Klarna’s Customer Service here. Klarna may run a quotation search which is an enquiry which only you, and no other companies, can see and which does not affect credit scoring.Īfter Kathryns has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. Neither Klarna nor Kathryns run credit searches against you that could impact your credit rating. If Klarna gives me the option to Pay After Delivery within 14 or 30 days, does a credit search take place against me? If you do not pay Klarna within the grace period, late fees may apply Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. I have been asked to go to Klarna's site. Your first installment will be collected when your order is confirmed and installments 2 and 3 are scheduled 30 and 60 days later, respectively. The payment for each installment will automatically be collected from the debit or credit card you entered at checkout. Slice it in 3 : Allows you to spread the cost of your purchase over 3 equal payments. We can offer you 2 options for checkout : They support 60 million consumers worldwide in over 70,000 online stores and are very safe to use Klarna is a payment service provider, from Sweden, who take end-to-end responsibility for your payment.
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